Cookie Policy

1. What are cookies?

Cookies are small text files that websites place on your computer, phone or other device. They can help a website work securely, remember choices, keep you signed in and, where used, provide information about how the website is being used.

Similar technologies may also store information on, or access information from, your device. In this policy, we use the word “cookies” to include cookies and similar storage or access technologies where appropriate.

2. How we use cookies

Care Governance Solutions may use cookies for the following purposes:

Strictly necessary functions - to operate the website and platform, provide secure login, authenticate users, maintain sessions, prevent fraud and protect the service.

Preferences and functionality - to remember choices that affect how the service appears or functions.

Analytics - where enabled, to understand how the website or platform is used and help us improve it.

Marketing - where enabled, to measure campaigns or support advertising and marketing activities.

3. Cookies that require your choice

We do not need your consent for cookies or similar technologies that are strictly necessary to provide a service you have requested, such as essential security, authentication and session functions.

Where consent is legally required for optional cookies or similar technologies, they will not be activated until you have made an appropriate choice. You can refuse optional cookies without losing access to the core website or platform.

Some limited uses of analytics or preference technologies may qualify for an exception under applicable UK rules. Where we rely on such an exception, we will provide the information and objection controls required by law.

4. Cookie categories

5. Cookies currently used

The exact cookies used may change as the Care Governance Solutions website and platform develop. The live cookie consent/settings tool on our website should provide the current list of optional cookies and technologies that are active on your device, including their purpose where applicable.

At launch, the service may use essential cookies associated with application authentication and security. We will update this policy and the cookie settings information when analytics, marketing or other optional technologies are introduced or materially changed.

We do not list a cookie or analytics provider in this policy unless it is actually configured for use. This avoids giving misleading information about technologies that may not be present on the service.

6. Third-party services

Some parts of the website or platform are provided using third-party technology. These providers may use cookies or similar technologies when necessary to provide their service.

Supabase - application authentication and related platform infrastructure.

Payment services, where used - to support secure subscription or payment functions.

Other website or technical providers - where required to host, secure or deliver website and application functionality.

Google Workspace is used for business email and correspondence. Its inclusion in our wider privacy arrangements does not mean that Google Workspace necessarily places cookies on visitors through the Care Governance Solutions website.

7. Managing your cookie choices

Where our website uses optional cookies that require a choice, you can manage them through the cookie banner or the Cookie Settings control on the website. You can change or withdraw a previous choice at any time through those settings.

You can also control cookies through your browser. Most browsers allow you to view, delete or block cookies. Blocking strictly necessary cookies may prevent parts of the Care Governance Solutions platform, including login or secure account functions, from working correctly.

8. How long cookies remain

Some cookies last only for the duration of your browser session and are removed when you close it. Others may remain for a defined period so that a preference or other permitted function can be remembered.

Where optional cookies are used, their specific duration should be shown through our cookie settings information or the relevant cookie details. We will keep cookie durations proportionate to their purpose.

9. Personal information and cookies

Some cookie or device information may constitute personal data, particularly where it can be linked to an account, device or other identifier. Where personal data is involved, we handle it in accordance with our Privacy Notice and applicable data protection law.

10. Changes to this Cookie Policy

We may update this Cookie Policy when our website, platform, suppliers or use of cookies changes, or where legal or regulatory requirements change. The current version and last-updated date will be published on our website.

11. Contact us

12. Further information

The Information Commissioner's Office (ICO) provides guidance for organisations and individuals about cookies and other storage and access technologies. The ICO is the UK's data protection regulator.